faqs

FAQs

How are your rates determined?

The rate of your stay is determined upon several variables, including the number of bedrooms you require, your preferred in-suite and building amenities and the duration of your stay; where stays are longer than 30 nights, you do not only enjoy a lower rate, but you are additionally exempt of HST.  Rates are updated subject to seasonality.

What is the minimum stay requirement?

This is dependent upon the property itself as well as the legislative requirements of the respective region, where many of our properties do require a stay of 30 days or longer.

Do you take advanced reservations?

We do accept advance bookings, dependent upon confirmed availability. We offer our guests the first right to extend their stay should their visit run longer than anticipated. We can normally confirm availability two to three weeks prior to the arrival date.

How do I pick up my keys?

Once your booking is confirmed, you will be provided with key pick-up instructions via email. Please be sure to review your instructions prior to your arrival day and feel free to contact us at any time with any questions or concerns.

Do you offer parking?

Yes! Parking is available with most our suites. It is however dependent upon the specific property if the cost of parking is included in the rate, or available to you at a nominal cost.

Do you offer housekeeping?

Yes! Housekeeping services are available upon request for an additional charge.

What is included with my stay?

All our suites are professionally designed and fully furnished featuring; a comfy living room, television, and fully equipped 5-piece kitchen, along with fresh linens and bathroom towels. Also included are complimentary Wi-Fi, cable, and all utilities.

What kind of payment do you accept?

We accept advance payment via: Visa, MasterCard, American Express, interac transfer, money order and bank draft.

What are check-in/check-out times?

Standard check-in time is 3:00pm, while check-out time is 11:00am. Early arrivals and/or late departures can be arranged dependent upon availability (additional fees may apply)

Are your units pet friendly?

We extend pet-friendly accommodations wherever possible. We do however encounter a variety of rules and guidelines surrounding pets amongst our portfolio of properties, where your pet’s breed or weight may come into consideration.

Please also note that a one-time pet sanitation fee is applied.

Do you allow children?

The vast majority of our properties are very welcoming to children to all ages.

Do you allow smoking?

All our suites are non-smoking

How much is the security deposit?

The security deposit is equal to a two-week stay

What is the cancellation policy?

Cancellations up to 14 days before check-in are entitled to a 50% refund.  Cancel within 14 days of check-in and the cost of the full reservation is non-refundable.

Can you accommodate large group bookings?

We do accommodate group bookings, though not always at the same property. Please consult us with your request and we’re happy to meet your group needs.